Privacy Policy

At SkillUp Academy, operated by EduGrowth Innovations Inc., located at 456 Tech Park Avenue, Suite 200, Silicon Valley, CA 94040, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when you use our website, SkillUpAcademy.com, and our online learning platform. By accessing or using our services, you agree to the terms described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

• Personal Information: This includes your name, email address, postal address, phone number, date of birth, and other information you provide when creating an account, enrolling in courses, participating in forums, or contacting us for support.
• Payment Information: When you purchase courses or other services, we collect payment information, such as credit card details or other payment method information. This information is processed securely by our payment processors and is not stored on our servers.
• Educational Information: We collect data related to your learning progress, course completion, grades, assignments, and other educational activities on our platform.
• Technical Information: We automatically collect certain technical information when you access our website, including your IP address, browser type, operating system, device information, and usage data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can control the use of cookies through your browser settings. For more information, please see our Cookies Policy.
• Communication Data: We retain records of your communication preferences and any interactions you have with our support team or through our platform's messaging features.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: We use your information to provide access to our courses, personalize your learning experience, track your progress, and improve the quality of our services.
• Communication: We use your information to communicate with you about your account, course updates, promotional offers, and other relevant information.
• Customer Support: We use your information to respond to your inquiries, resolve issues, and provide customer support.
• Payment Processing: We use your payment information to process your purchases and subscriptions.
• Analytics and Research: We use aggregated and anonymized data for analytics and research purposes to understand how our platform is used and to improve our services.
• Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.
• Security: To protect the security and integrity of our platform, and to address fraud and other illegal activities.

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, analytics providers, and email marketing services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share information with business partners who offer complementary products or services that may be of interest to you. In such cases, we will obtain your consent before sharing your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• With Your Consent: We may share your information with third parties with your explicit consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption technologies to protect sensitive data during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Security Audits: We conduct regular security audits to identify and address vulnerabilities.
• Employee Training: We provide training to our employees on data security best practices.

Despite our efforts, no method of data transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at privacy@skillupacademy.com. We will respond to your request within a reasonable timeframe.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically, we will retain your data while your account is active and for a period thereafter to allow you to easily reactivate your account. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Data Protection Officer: Amelia Rodriguez
Email: privacy@skillupacademy.com
Phone: (650) 555-0123
Address: 456 Tech Park Avenue, Suite 200, Silicon Valley, CA 94040

Last Updated: October 26, 2025